Turn your gold into cash at the Gold Exchange





01279 659181



Frequently asked questions:

What sort of gold and silver do you buy?

We will buy any gold, any silver in any condition as long as they are precious metal.

What if I bring my gold to your shop for valuation but decide not to sell them?

You are more than welcome to change your mind, we are here to give you a FREE no obligation valuation.

What items can I sell to you on a Buy Back scheme?

You can bring us Gold Jewellery and high-end Luxury watches e.g. Rolex, Omega or Cartier, and we will give you a valuation.

Do you have a minimum or maximum value that I can bring to you on the BUY BACK scheme?

Yes, It all depends for how much money you want to sell your item and then buy it back.
Anything from £30 to £3000-£4000

How will my credit rating be affected?

It will not be affected because this has nothing to do with credit.

On the buy back scheme how much interest will I pay?

You pay no interest because this is not a loan instead you will pay a charge at buy back time. Typically to raise £100 for 30-60 days will only cost you from £10.00 so you can see that this is much cheaper than Pawn Broking, a loan from a loan shark or payday lender.

Is there a maximum or minimum time for the buy back scheme?

Our shortest contract time is 30 days, but you can buy back as soon as you want, but buying back early does not reduce the charge.  Our longest period is 90 days or you can keep extending it, paying the minimum charge as stated out in the buy back agreement, but you can buy back at the end and then resell to us, provided you items have not decreased in value during the time then you will only need to pay the charge to roll over to a new agreement.

Can I extend the buy back period?

Yes, you can apply for an extension.  You will need to pay the current buy back charge off and the goods will be revalued so you may have to pay any difference.

Can I change my mind?

Up until you sign the agreement you have total flexibility. Here's how it works. Once we have your item in hand you bring it in to us - we will appraise it and tell you how much we will pay you for it. We'll also provide you with the full details of the scheme – terms, conditions, rates, you name it. Then it's up to you. If you agree to go ahead, you will be issued with an agreement which, once accepted, becomes binding.
If you are not happy with our terms and conditions then you are more than welcome to change your mind and walk away. It’s as simple as that.

When will I receive my cash?

Faster than you might think. Once we have the item, have valued it, and you approve the sale, we can pay you cash on the spot or bank transfer whichever you prefer.

How do I get my items back?

Come to the shop and buy them back.  You must bring your buy back agreement with you and you must come in person.

Where will my items be stored?

All customer’s items are safely locked up in our securely protected safes.

Can I post my gold jewelry items?

Yes you most certainly can, we will send you a pre-paid envelope, all you need to do is take it to your local and post it to us 1st class.

If there is anything else you need to know just pick up the phone and give us a call or pop into our shop.

01279 659 181
22 Hockerill Street, Bishops Stortford, Herts CM23 2DW